Industry 1: Food & Beverages Industry 2: Machinery Industry 3: Wine and Spirits
Job ID: EB-1876035417 Category: Technology Location: Lincoln, NE
We are hiring a Director of AfterSales Support and Customer Experience to lead the organization’s installation, onsite support, and customer service function. The candidate will resource and manage a 5 to 7 person aftersales support team across all product verticals (brewhouse systems, canning systems, distillery systems, control panels, etc.) to ensure a best-in-class customer experience. The candidate will also partner with executives in Engineering, Operations, Sales, and other departments to incorporate customer feedback and in-the-field learnings into the product portfolio. The role will report to the VP Engineering.
This is a unique opportunity for career progression and wealth creation.
The company, formed in 2022 through the transformational merger of six businesses in the craft beverage equipment industry, aims to serve as the industry’s one-stop shop – providing systems, equipment, parts, and consumables to all beverage producers. The company seeks to be a true partner to customers, delivering industry-leading products, advice, support, and service, while always doing the right thing for the customer.
The company has no politics or bureaucracy: performance wins. The company’s Aftersales platform, systems, and compensation empower the team to deliver a best-in-class customer experience.
Design and manage a best-in-class customer installation, support, and service function
Resource and manage 5 to 7 person Aftersales Team across all products and beverage types.
Partner with other executives and departments to establish a perpetual improvement feedback loop across all products.
Establish the company as the fastest product & services iterating company in the industry.
Establish the company as the industry leader in customer satisfaction and customer retention for systems, equipment, and parts sales.
Bachelor’s or associate’s degree
5+ years managing B2B installation and customer service for engineered products or systems
Proficient utilizing KPIs, CRM, and ERP software to manage customer support / service function
Full-time in Lincoln, Nebraska
Experience managing installation, onsite support, and customer service for food and beverage systems, equipment, parts, etc.
Experience at a private equity-backed company
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