Date Posted: 2022-03-22

Job ID: EB-1114043143
Category: Analytics & Data Sciences
Location: Boston, MA

Enterprise BI Program Manager
Boston, MA Partial Remote
Competitive base salary
Small Lump sum relocation if needed
No Sponsorship


The Operations & Business Analytics Team is expanding & looking for problem solvers who want to drive administrative savings back to patient care & research. A subdivision of our Informatics & Analytics department led by the Chief Data & Analytics Officer that is responsible for building a world class analytics environment, enabling measurability & transparency of key KPIs for improved decision making.
As we continue to expand, executive leadership recognizes the overall impact of analytics on our physicians, nurses, researchers, administrators, & most importantly, our patients. This recognition comes with a committed investment in the Team to build the data & analytics infrastructure that will continue to fuel our growth.

We work every day to create an innovative, caring, & inclusive environment where every patient, family, & staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty & staff. Cancer knows no boundaries & when it comes to hiring the most dedicated & diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Reporting to the Lead of Business Intelligence & Analytics Operations, the Program & Knowledge Manager will be responsible for both program & knowledge management operational duties within the Operations & Business Analytics team. This position is a foundational role working with all leadership & teams to develop enterprise capabilities of scalable, tech-enabled processes & knowledge assets. This position will also collaborate with other functions within the Department of Informatics & Analytics, like the Enterprise Data Warehouse (EDW) team, & others across the organization.


Knowledge Management

  • Develop a framework for institutional knowledge management system to enable user-friendly population & findability for analytic assets: business definitions, dashboards, data sources, models, subject area marts, data governance
  • Select appropriate tools & applications to implement the knowledge management system
  • Design & lead pilot(s) for the knowledge management system
  • Collaborate with leadership to develop robust & lightweight knowledge management processes with clear RACI to enable the population of new analytic assets in the knowledge management system
  • Design, implement, & lead effort to populate existing assets in knowledge management system
  • Maintain system & keep up to date
  • Surface data governance implications & collaborate with leadership to address

Program Management

  • Collaborate & consult with leadership to ensure consistent adoption of the operating model across all teams; track departmental & team progress towards goals & milestones
  • Develop resource allocation & project tracking, & consistent mechanisms for demand intake, quality control & client service
  • Collaborate with the Business Intelligence & Analytics Technical & Advance Operational Analytics Lead to develop & implement operational technical processes, for ex., promoting dashboards to production, keeping track of business intelligence platform licenses, integration of predictive model output with Tableau dashboards
  • Develop & execute standardized reports for Senior Director to regularly track departmental progress (goals, projects, dashboard usage)
  • Steward annual budget process in collaboration with leadership; collect requirements, project cost estimations, track spending towards budget; collaborate with the I&A operations manager to align departmental budget process
  • Advise & support administrative & operational colleagues on operational tasks like requisitioning, invoicing, tracking payments, preparing & maintaining contracts & SOWs with vendors, conducting vendor research, coordinating vendor selection, as needed
  • Manage standard operating procedures (SOPs) for talent acquisition function e.g. steps for recruiting at different levels, RACI of different team members at various steps, feedback mechanisms, decision criteria
  • Ensure uniformity & maintain up to-date files for job descriptions
  • Implement & execute a voice of the customer & employee feedback programs that enable continuous listening, learning, action planning & follow-through; collaborate with leadership to develop action plans based on learnings from feedback & monitor progress on action planning execution
  • Provide forward & innovative thinking on program management approaches & processes for a scalable enterprise Business Intelligence function

Training & Communications

  • Enhance & maintain department presence across websites (internal & external). Maintain content on internal wiki pages
  • Design & implement portal as single access point for customer service that can be used to submit new requests, get access to analytic assets & the knowledge management system, access the enterprise business intelligence platform
  • Develop newsletter; collaborate with leadership to create content & disseminate quarterly
  • Refine & streamline departmental standardized processes & operating model curriculum content, training materials & scheduling.
  • Maintain & enhance onboarding curriculum
  • Develop consistent communication strategies to be implement them
  • Develop & maintain crowdsourced FAQ site for the team
  • Provide consultation to the team via office hours specific to role expertise
  • Develop scalable curriculum & processes, including knowledge assets, that can be used by others for training, learning, & development. Participate in communities of practice & provide content, for skills & lab
  • Provide forward & innovative thinking on knowledge & content management tools & practices for enterprise Business Intelligence


  • Bachelor’s degree in relevant field (finance, accounting, business, science, technology, engineering, mathematics, communications) required
  • 5+ years of experience developing & building knowledge & program management capabilities for an enterprise business intelligence team
  • Demonstrated experience collaborating with leaders & colleagues across multiple groups & influencing tangible outcomes
  • Hands-on proficiency in business intelligence reporting (Tableau, Power BI, other) & querying techniques (SQL, SAS, STATA, other) preferred


  • Experience coordinating & collaborating with multiple Technical groups (including IT & EDW teams) & stakeholder groups.
  • Excellent communication & interpersonal skills; ability to communicate effectively with all levels of the organization.
  • Experience interacting with & supporting executive-level clients.
  • Ability to work successfully, with diplomacy, patience, & respect, & maintain focus in a complex, fast paced environment with competing priorities
  • Able to independently supervise the development & presentation of complex business issues analysis & resolution
  • Ability & desire to mentor others & manage resources in both direct & matrix reporting environments
  • Self-driven, flexible, & motivated to learn with great organization skills
  • Demonstrated commitment to delivery of high-quality service
  • Must be willing to contribute to & foster a team player culture where all are encouraged & willing to share information

BrainWorks, founded in 1991, is a leading executive search firm that prides itself on delivering superior talent to drive business performance. Our consultants are experts in their practice areas, which include CRM, Direct / Database Marketing and Customer Sciences / Advanced Analytics.

The Relationship Marketing and Decision Sciences Practice Group places top performing candidates, from mid-level managers to C-level executives, with companies spanning from entrepreneurial start-ups to Fortune 500’s. Some of the business areas in which these candidates specialize include the following: Statistical Modeling, Advanced Analytics, Web Analytics, Digital Analytics, Customer Analytics, and Campaign Management.

When you partner with BrainWorks you will receive industry expertise coupled with quality, speed and results guaranteeing a great hire. We look forward to having the opportunity to work with you

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