Job ID: EB-2135710324
Category: Technology
Location: Hybrid – Washington D.C., DC
The
IT Analyst leverages technology to provide business solutions and support to drive organizational effectiveness and continuous system improvement.
In this capacity, the IT Analyst will:
• Work as a technology subject matter expert and propose and assist in implementing solutions to technology challenges and/or processes to improve efficiencies
• Participate in planning and supporting Enterprise meeting technology events including video conferences, presentations and client meetings
• Provide effective, desk-side technical support to users for hardware and software issues or requests
• Foster data security policies and best practices
• Maintain the operational availability of computer-related equipment and IT resources, including: PCs, printers, video conference equipment, projectors, servers, data/telecommunications equipment, network infrastructure and audio visual systems
• Assist with special projects, events and initiatives
• Maintain asset management activity and status of company-owned hardware and forecast inventory needs
• Work overtime as necessary
• Handle additional IT projects as assigned.
Qualifications:
• Bachelor’s degree (preferred);
• At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies
• At least 3 years of experience in LAN, WAN and network systems support and management
• At least 3 years of experience configuring, installing and maintaining client PC operating systems and related devices
• At least 3 years of professional services or law firm experience (preferred)
• Advanced to expert proficiency in Microsoft Operating Systems
• Advanced to expert proficiency in Microsoft Office Suite
• Advanced proficiency in Microsoft Operating System application installation and configuration processes
• Advanced proficiency with data security and security applications
• Advanced proficiency with project management
• Advanced proficiency in remote access architectures, applications and technologies (Citrix, VPN)
• Advanced proficiency with Smartphone and personal wireless technologies (iOS, iPhone, iPad, BlackBerry)
• Advanced proficiency in networking technologies, cabling topologies and related applications
• Advanced proficiency in installation and configuration of modems, routers, data communication devices, networking devices and cabling
• Advanced proficiency in practice support/litigation support applications (Ringtail, LiveNote, Concordance, CaseMap)
• Advanced proficiency in Inter/Intra/Extranet technologies
• Advanced proficiency in Document Management Systems (WorkSite/FileSite)
• Fundamental to Advanced knowledge of customer service principles and practices.
Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.
Eligible employees can participate in our comprehensive benefits program, which include the following:
• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short and Long Term Disability
• Voluntary 401k plan and profit sharing
• 10 paid holidays per year, and a generous PTO program
• Family Support including Paid Parental Leave and Fertility coverage
• Bright Horizons (Back-up child care, elder care and online tutoring)
• Dependent Care
• Wellness programs (Employee Assistance Program, mental health and well-being events)
• Anniversary Bonus Program
• Professional Development Programs
• Transportation Allowance and Commuter Benefits
• Auto/Home/Legal Insurance
• Pet Insurance
• Employee discounts
• And more!
BrainWorks is a premier executive search firm that delivers superior talent to drive business performance. Our consultants are experts in their practice areas, which include Financial Technology; Cybersecurity: Consumer Products, CRM, Direct/Database Marketing and Customer Sciences/Advanced Analytics; Accounting and Finance; Private Equity and Portfolio Companies; Digital Marketing and eCommerce; and Consumer Insights and Market Research
Our Financial Technology Practice has deep expertise understanding how technology executives drive business performance. We have placed mid to senior level talent including CIOs, CTOs, and leaders in Development, Infrastructure, Data Management and E-Commerce.
BrainWorks prides itself on quality, speed and GUARANTEED RESULTS, delivered through our unique QUASAR approach. When you partner with BrainWorks, your company will receive intelligence and industry expertise from consultants who are trustworthy, caring and passionate about your business needs. https://brainworksinc.com.
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