Product Manager / Business Analyst – Salesforce


Los Angeles CA


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Job ID: EB-1392231043
Category: Technology
Location: Los Angeles, CA

This person will serve as an interface to the business users, assist the application development teams in understanding and implementing the business processes, workflows, and data requirements of constituents.

On the Scrum team, this person will assume a Product Owner role and facilitate project delivery by ensuring proper requirement analysis with cross-functional groups, project stakeholders, other analysts, customers, or end users.

Key Responsibilities & Duties:

  • Collaborate with product managers, project managers, and project sponsors to interview, collect, analyze, and manage system and business user requirements.
  • Document detailed functional and data business requirements, process flows, use cases, triggers, integration points, and other information needs while identifying opportunities for refinement and business process automation.
  • Drive business requirements translation into a technical solution and prioritization/scoping of requirements.
  • Conduct level of effort exercises (i.e., t-shirt sizing and story point assignment) and regularly assess product backlog of assigned systems.
  • Define solution architecture, including master data management, data migration and data integration strategies.
  • Create process models, specifications, diagrams, and charts to clarify requirements that provide direction to developers/configurators.
  • Lead functional design sessions; expectation to propose design alternatives and articulate the benefits and risks.
  • Conduct basic Salesforce administration, including field and layout changes, report creation, and process builder work.
  • Write user stories, create test scenarios, and facilitate business UAT efforts.
  • Ensure delivered requirements meet the needs defined by the business customer.
  • Lead daily standup and sprint review meetings as part of Agile / Scrum process.
  • Ensure training needs meet the needs of the end users.
  • Build and strengthen relationships internally between IT and the business partners.
  • Other duties as assigned or requested.

Required Knowledge, Skills, and Abilities (KSAs):

  • Strong interpersonal communication skills and the ability to maintain effective working relationships with co-workers, partners and the public are required.
  • Must be a team-oriented person and able to effectively facilitate meetings.
  • Strong understanding of outsourcing environment, business principles, systems improvement, software development methodologies and standards, especially scrum.
  • Excellent analytical skills with ability to create systematic and consistent requirement specifications in both technical and user-friendly language.
  • Demonstrated expertise in a diverse variety of IT process improvement concepts, practices, and procedures.
  • Strong presentation skills.
  • Demonstrated project management skills.
  • Strong proficiency of Salesforce platform and associated technologies.

Education and Experience Requirements:

  • Bachelor’s Degree required, preferably in a relevant field of study.
  • 8+ years of Business Analysis and Product Management with recent experience with Salesforce.
  • Strong experience gathering requirements and writing user stories for complex, multi-phased business application development efforts.
  • Experience with business process design, data modeling and reengineering.
  • Specialized training in:
    • Agile / Scrum
    • Business / Technical Analysis / Data and Process Modeling
  • Other requirements (certifications)
  • Scrum Master Certification
  • Salesforce Administration Certification
  • Salesforce Advanced Administration Certification
  • Salesforce Service Cloud Consultant Certification

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