BrainWorks is working with a $1B+ dealer of heavy-duty industrial equipment. They provide customers with the highest quality equipment, parts and service. The Regional Sales & Operations Manager will provide leadership and direction for five (5) branch locations (after-market parts stores) in northeast Georgia, including inside parts sales representatives & warehouse/delivery drivers. The focus of the job will be growing revenue and gross margin on parts, providing superior customer service, and improving operational and administrative areas.
Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner.
Responsible for the daily operation of the branch location, including managing location staff, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance, and safety regulations.
Direct various staff members in the performance of their store-related positions.
Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed.
Develop, evaluate and motivate staff. Ensure that a formal evaluation session with each employee is completed annually. Creating developmental / learning plans for each employee. Handle any disciplinary actions in compliance with company policy.
Plan and establish systems to control expenses.
Assist customers in the resolution of complaints regarding parts.
Assist in the development of revenue and profit goals, inventory requirements, and headcount requirements for budgeting purposes. Prepare annual operating budgets.
Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA and DOT regulations.
Maintain company operating facilities in clean, orderly, and safe condition.
Establish an atmosphere of customer service throughout the facility.
Ensure job standards are met, arrange work assignments to cover for vacancies and absences, and keep attendance records.
Administer parts strategies for promotions and products
Supervise Daily Workflow (workload, resources, and equipment processes).
Support and communicate regularly with the Sales Teams
Oversee/assist in the collection of accounts receivable.
Accountable for monthly reports, including filing all injury reports.
Conduct monthly meetings (safety, financials and current company information)
Establish and communicate branch goals.
Review daily reports on cycle counts, open backorders, open transfers, and no location parts, addressing issues as they are identified.
Weekly review of used core inventory and warranty parts to ensure that items are sent back.
Review financial statement each month and address any areas that out of line with established budget.
5+ years of heavy or light duty equipment experience and/or technical experience preferred; Aftermarket Parts experience is a PLUS
Prior leadership experience (3 years as Lead/Manager/Supervisor); prior sales leadership experience is a PLUS
High School Diploma OR comparable professional experience preferred
Able to lift 50 lbs without assistance
Basic computer skills
Competitive Pay Structure & Benefits:
Compensation: Competitive Salary plus Bonus
Car / Truck Allowance
Full medical, vision, and dental coverage; employee wellness programs
401k Plan Strong Company Match
Employee Profit Sharing
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
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