Sr. Desktop Support Specialist


Houston TX

Industry 1: Building Materials
Industry 2: Consumer Goods
Industry 3:

Job ID: EB-1411014790
Category: Analytics, Data Science & Data Gov.
Location: Houston, TX

Immediate Need! Sr. Desktop Support / Endpoint Management Specialist, Hybrid/Remote work model, contract-to-hire.

This senior level role will be responsible for maintaining and troubleshooting new and existing technology as well as supporting the enterprise as needed. This includes working on remote issues, monitoring ticket queues to manage incidents, and performing end-user support along with PC refresh tasks. solutions for projects and operational needs while aligning with corporate goals, objectives, and budget.

What you will be doing:

•Address technical and IT support issues, including computing device and peripheral support, deployments, telecommunications, and overall system and application support
•Maintain essential IT operations (i.e., operating systems, security tools, applications, servers, email systems, laptops, desktops, software, hardware, etc.)
•Software package deployment utilizing scripts and tools.
•Take ownership of user problems and be pro-active when dealing with user issues, maintain a high degree of customer service.
•Assistance with user data/settings identification and restoration when applicable.
•Imaging of new equipment and installation of customer provided software.
•Support emergency after-hours issues
•Provide technical assistance and support for issues related to systems, software, and hardware.
•Participate / Lead special projects and assignments, as required

What you bring to the table:

  • Minimum 5 years’ experience supporting enterprise level environments.
  • Experience with UEM Tools (ManageEngine, Intune, Workspace One, etc. )
  • Experience with custom scripting and OS deployment tools
  • Technical knowledge in the following fields:
  • Microsoft Windows Server o Windows 10 & 11
  • Apple OSx
  • Office 365 Administration (SharePoint, OneDrive, Exchange Online, and user administration)
  • Mobile platforms (Apple, Microsoft)
  • Server hardware, desktop, and laptop hardware
  • VPN experience
  • Knowledge of ITIL V2 & V3 foundational concepts
  • Experience with remote connectivity and service desk software (TeamViewer, ServiceNow)

BrainWorks, founded in 1991, is a leading executive search firm that prides itself on delivering superior talent to drive business performance. Our consultants are experts in their practice areas, which include CRM, Direct / Database Marketing and Customer Sciences / Advanced Analytics.

The Relationship Marketing and Decision Sciences Practice Group places top performing candidates, from mid-level managers to C-level executives, with companies spanning from entrepreneurial start-ups to Fortune 500’s. Some of the business areas in which these candidates specialize include the following: Statistical Modeling, Advanced Analytics, Web Analytics, Digital Analytics, Customer Analytics, and Campaign Management.

When you partner with BrainWorks you will receive industry expertise coupled with quality, speed and results guaranteeing a great hire. We look forward to having the opportunity to work with you https://brainworksinc.com.


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