VP, Infrastructure




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Job ID: EB-4115698189
Category: Technology
Location: , CA

The VP, Infrastructure will drive our corporate and product cloud infrastructure and support. They are a thought leader, an educator, and a consensus builder. They dive into critical details while keeping the big picture in mind. They balance theory and pragmatism. They keep in mind the customer, business, and product needs. They are responsible for the reliability, scalability, security, and maturity of our systems to support our rapidly growing business.

In addition to the operational responsibility, this is a strategic role that requires strong partnership with almost every function across the company. They collaborate with other senior leaders across the company to translate information technology capabilities into strategic business decisions. They build a strong long-term technology strategy that aligns with the company strategic plan and influences the overall company direction. They drive accountability and metrics ownership to translate strategy into results. And they align and inspire the infrastructure organization by effectively communicating and engaging the team in the strategy.

Responsibilities & Duties

  • Develop and implement a global infrastructure strategy and plan and oversee the implementation, ensure alignment with the company’s overall strategy
  • Institute a culture of motivation, inspiration, and leading teams to achieve goals, build capacity to develop and innovate, and creatively manage challenges and changes
  • Keep current with trends and issues in the SaaS and IT industries
  • Leads strategic planning and assessment of data protection and security management
  • Oversees incident response planning the investigation of security breaches and assist with disciplinary and legal matters associated with such breaches
  • Manages the department’s capabilities and resources ensuring the projects and initiatives are completed in a timely manner
  • Act as a change agent to implement new capabilities and services as needed
  • Establish and maintain a service oriented, customer focused infrastructure function that supports ongoing operations that drive efficiency, quality, customer service and growth
  • Maintain high standards of ethics and integrity and adheres to legal, compliance and information security requirements
  • Other duties as assigned


  • Demonstrated, hands-on leadership in development and implementation of contemporary enterprise technology architectures, best practices and current innovations across technology solutions and platforms
  • Subject matter expert in cloud-based, asset-light solutions (SaaS), including the appropriate degree of focused managed services
  • Results-oriented with impeccable integrity with an emphasis on both individual and team accountability
  • Excellent verbal, written, presentation and informal communication skills, including ability to communicate complex technical terms using non-technical language
  • Significant relationship building skills with a history of heavy interaction with all levels of employees and management
  • Proven track record of leadership and strong knowledge in running SaaS company corporate and product infrastructure for geographically distributed organizations
  • Significant experience leading technology sourcing strategies and vendor management
  • Minimum of 10 years of progressive experience in SaaS companies managing significant budgets and teams
  • Any of the following would be a plus:
    • Work in a HIPAA-compliant environment
    • Work in B2B SaaS companies
    • Dental industry experience
    • Relevant industry certifications
    • Bachelor’s Degree in a relevant major

About You

  • You respect and share our values
  • You love working with teams of smart and driven people to solve challenging problems
  • You care about building scalable, secure, reliable, and maintainable systems
  • You listen to and learn from everyone
  • You possess a deep understanding of IT operations and business systems in the context of resilient business and technology processes.
  • You have a track record for delivery in a high-growth, rapidly changing environment
  • You champion and drive a culture of continuous learning to improve execution and remove roadblocks that are holding the team back.
  • You empower self-organization and responsibility within your team.
  • You exhibit dogged determination to get to the root of problems
  • You can clearly convey your thoughts, for both technical & non-technical audiences

BrainWorks offers several distinct practice areas, each directed by a Partner with extensive experience, and knowledge of current trends and industry challenges in their specific discipline. Our practice areas include the following: Accounting & Finance; Accounting & Finance Interim; Analytics, Data Science & Data Governance; Commodities Technology & Trading; Consumer Products; CRM & Direct Marketing; Cybersecurity; Ecommerce & Digital Marketing; Human Resources; IT & Data Engineering; Market Research & Consumer Insights; Operations & Supply Chain; Private Equity & Portfolio Company Leadership; Sales; and Technology.

BrainWorks prides itself on quality, speed and GUARANTEED RESULTS, delivered through our unique QUASAR approach. When you partner with BrainWorks, your company will receive intelligence and industry expertise from consultants who are trustworthy, caring and passionate about your business needs. https://brainworksinc.com.

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