Industry 1: Building Materials
Industry 2: Wholesale
Industry 3:
Job ID: 22683237480
Category: Sales and Marketing
Location: Castle Rock, CO
Our client is seeking an experienced Customer Service Manager to join their team. This job provides leadership and management to Inside Sales and Customer Service Reps.
Key Responsibilities:
- Lead, mentor, and coach customer service associates to meet both individual and team performance goals, while promoting career growth, positive culture, and company values.
- Manage order entry into the ERP system, ensuring accuracy in pricing, terms, product details, and shipping instructions.
- Coordinate with the warehouse team to ensure timely and accurate shipments.
- Maintain accurate sales orders with realistic shipping dates.
- Oversee customer files, including pricing, payment terms, and contact information.
- Partner with internal supply chain departments to manage customer orders and meet expectations.
- Process product returns, warranties, and invoice adjustments promptly, ensuring compliance with policies.
- Communicate daily with Sales Representatives to address pricing inquiries, discrepancies, and status updates.
- Maintain accurate price books and ensure timely implementation of price increases in the invoicing system.
- Report competitive activities to the Sales team.
- Resolve customer conflicts and manage escalations as needed.
Qualifications:
- High School diploma required (college degree preferred).
- 5+ years of experience in inside sales and customer service management.
- 2+ years of supervisory or management experience preferred.
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