TITLE:

Workplace Experience Manager (Tenant Relations)

LOCATION:

Boston MA

JOB CATEGORY:

Interim Technology

Industry 1: Real Estate
Industry 2:
Industry 3:

Job ID: 28713159602
Category: Interim Technology
Location: Boston, MA

RESPONSIBILITIES

Tenant Engagement & Events:

  • Develop, implement, and oversee tenant engagement strategies to create a vibrant community at South Station Tower.
  • Plan and execute a wide range of tenant events including networking opportunities, wellness programs, social events, and professional development activities.
  • Build relationships with tenant companies, acting as a liaison to address feedback, suggest improvements, and ensure a top-tier tenant experience.
  • Promote tenant events and engagement initiatives, using social media, email campaigns, and in-building marketing.
  • Develop, implement, and oversee digital client experience powered by Here by our clients tenant building app
  • Amenity Management:
  • Create a professional, hospitality forward environment for tenants and prospects of South Station Tower via the execution of our clients Experience Standards
  • Oversee the management and operations of all building amenities, including but not limited to conference rooms, lounges, lobbies, and shared workspaces.
  • Ensure amenity spaces are clean, safe, and consistently available for tenant use, adhering to the highest standards of service.
  • Develop and implement standard operating procedures (SOPs) for managing amenity spaces.
  • Work closely with property management teams to address maintenance and improvement needs, ensuring a seamless tenant experience.
  • Work closely with event vendors to execute 3rd party events.
  • Community Management:
  • Create and foster a sense of community within the office building by building strong relationships with tenant companies and employees.
  • Act as a key point of contact for tenants, ensuring their needs and expectations are met or exceeded.
  • Monitor and assess the success of community programs and events, providing recommendations for continuous improvement.
  • Maintain awareness of industry trends and incorporate best practices into the overall tenant engagement strategy.
  • Vendor & Budget Management:
  • Manage relationships with third-party service providers, ensuring high-quality service delivery and cost-effectiveness.
  • Oversee the procurement of vendors for amenities-related services, including food and beverage, cleaning, and wellness programs.
  • Develop and manage budgets for tenant engagement programs and amenities, ensuring alignment with overall company financial goals.

EXPERIENCE

  • Four or more years’ experience in events, hospitality, customer service or business operations as a community/property manager or leadership role in related industry

EDUCATION

  • Bachelor’s degree in business or related field or equivalent work experience in lieu of degree

SKILLS/CERTIFICATIONS

  • Ability to complete duties in a timely manner while continually assessing priorities
  • Strong interpersonal and organizational skills
  • Ability to connect with others and a passion for customer service
  • Proficiency in Microsoft Office and Salesforce
  • Established sales and marketing track record
  • Strong customer service orientation
  • Excellent verbal and written communication skills

WORKING CONDITIONS

  • Work indoors approximately 95% of the time and outdoors 5% of the time
  • Ability to lift up to 25lbs
  • Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
  • Transfer properties and work overtime as business needs deem appropriate

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, and requirements. Job duties and responsibilities may change, or new ones may be assigned at any time with or without notice.

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