Customer & Technical Support Manager

Job ID: EB-9968230033
Category: Sales and Marketing
Location: Denver, CO

In this critical role, the Customer & Technical Support Manager will focus on solving complex, high-impact technical and customer problems by creating and managing customer-facing processes with the senior leadership. This position will be the expert by leading a dedicated team to deliver the best in the industry precision, telematics, and equipment optimization solutions to our customers. In this role, you will manage the customer’s experience being the leader of the key points of contact and trusted advisor for technology and larger Product Support customers. You will work with the Sales, Parts, Technical Services, and Service Departments to promote and market product offering.

Essential Functions:

• Be the equipment and technology support expert participating with the sales, parts, and service teams to facilitate customer’s needs and wants.
• Maintain expert-level technical knowledge on John Deere and competitive equipment and be able to identify and communicate competitive advantages of the John Deere equipment to the team and its customers.
• Be the first point of contact for larger customers when they are having equipment issues.
• Be infield with Technicians as needed to assist in diagnosing and repairing equipment issues when needed.
• Work with Service and Parts departments to ensure Technicians and Parts Consultants are trained and ready to deliver solutions
• Build strong, trusting relationships with customers.
• Understand the technical needs of our customers and deliver solutions in an urgent and timely manner.
• Maintain assigned vehicle and related equipment by managing and scheduling routine maintenance.
• Promote service, parts, and technical services departments to customers by asking for their business and promoting Product Support capabilities and specials.
• Provide value to our customers by delivering solutions that save them time, reduces their risk, and increases their profits.
• Provide leadership and execute on providing large customers a positive experience by being the customer voice
• Serve as an internal and external trainer for John Deere and other Connected and Technical Support product solutions.
• Communicate with sales and support staff by using provided Hardware and Software tools and programs, including cell, text, email, CRM, and online programs

BrainWorks is a premier executive search firm that delivers superior talent to drive business performance. Our consultants are experts in their practice areas, which include Consumer Products Careers; CRM, Direct/Database Marketing and Customer Sciences/Advanced Analytics; Accounting and Finance; Information Technology; Private Equity & Corporate Finance Digital Marketing and eCommerce; and Consumer Insights and Market Research.

The Consumer Products Practice Group places top performing candidates from mid to senior-level executives with companies spanning from Fortune 10 to midsize regional and national firms. Our consumer products recruiters have extensive knowledge of current trends and industry challenges. Some examples of Consumer Products Executive Searches would include C-level Officers, VP’s, Directors and Senior Managers in the areas of Sales, Marketing, Product Development, and Operations.

BrainWorks prides itself on quality, speed and GUARANTEED RESULTS, delivered through our unique QUASAR approach. When you partner with BrainWorks, your company will receive intelligence and industry expertise from consultants who are trustworthy, caring and passionate about your business needs. https://brainworksinc.com.