Director, North America Parts & Service
Location: Dallas/Fort Worth, TX Area
Retained Search
Reports to: Head of North America Operations
BrainWorks has partnered with a market-leading industrial equipment manufacturer undergoing significant operational transformation and growth to identify a Director, North America Parts & Service. This is a highly visible leadership opportunity for a hands-on, high-potential aftermarket leader who thrives in fast-paced, evolving environments and wants to help build and scale a best-in-class North American parts and service organization.
This leader will be responsible for transforming and leading the entire North American aftermarket operation across service centers, mobile field service, parts distribution, warranty, and customer support. The organization is investing heavily in expanding its service footprint, enhancing customer responsiveness, and creating a more scalable, performance-driven operating model. This is an outstanding opportunity for a hands-on leader who enjoys building organizations, driving change, and creating scalable operating models within a complex industrial environment. Success in this role will require equal parts strategic thinking and execution discipline.
Scope Includes:
- Company-owned service center operations
- Mobile technician fleet and field service execution
- Parts distribution center operations
- Warranty administration and cost management
- Inventory management and parts availability
- Customer service and technical support
- Service network expansion strategy
- KPI development, reporting, and operational analytics
- Full aftermarket P&L responsibility
- Cross-functional coordination across operations, engineering, manufacturing, sales, and customer support
The Organization is Investing Heavily In:
- Expansion of the North American service footprint
- Mobile field service capabilities
- Aftermarket revenue growth
- Standardized operating processes and KPI discipline
- Parts availability and logistics performance
- Warranty cost reduction and root cause analysis
- Leadership capability and organizational scalability
- Customer experience and lifecycle value enhancement
The Ideal Profile:
- Strong progression and upward career trajectory
- Experience leading parts and service organizations within industrial, heavy equipment, capital equipment, or related manufacturing environments
- Demonstrated success leading multi-site service operations and field service teams
- Strong commercial and operational business acumen with P&L ownership experience
- Proven ability to build processes, drive accountability, and lead organizational transformation
- Demonstrated ability to identify growth opportunities and translate strategy into operational execution
- Highly analytical and comfortable making data-driven decisions in ambiguous environments
- Operationally hands-on with a bias for action and strong execution skills
- Comfortable building strategy while remaining closely connected to frontline operations
- Strong communicator capable of influencing across executive leadership, operations, engineering, manufacturing, and commercial teams
- High intellectual horsepower, resilience, and entrepreneurial mindset
BrainWorks is a leading executive search firm that delivers exceptional talent to fuel your business growth. Our Industrial Practice specializes in placing top-performing candidates in mid to senior-level executive roles across companies ranging from Fortune 500 organizations to mid-sized firms in manufacturing, supply chain, engineering, and operations.
Our Industrial recruiters have deep expertise and a thorough understanding of current trends and industry challenges. We excel in executive searches for roles such as CEOs, COOs, VPs, Directors, and Senior Managers.
Recognized as a Top 50 Hunt Scanlon executive search firm, BrainWorks prides itself on quality, speed and results, delivered through our proven process refined over 30 years. When you partner with BrainWorks, you’ll gain trusted insights and industry expertise from consultants who are committed to your organization’s success. Visit us at brainworksinc.com.
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Industry 1: Electrical/Electronic Manufacturing
Industry 2: Machinery
Industry 3: Mechanical or Industrial Engineering
Job ID: 61507495553
Category: Industrial
Location: Dallas, TX