Director, User Experience & Site Product Owner

Newark, NJ Job ID: 10533 Job Category: Consumer Products

Job ID: EB-2308830408
Category: Consumer Products
Location: Atlanta, GA

Our client, a long-standing leader in the re-commerce space, is seeking a Director, User Experience & Site Owner. who will be instrumental in improving the customer experience across mobile and web platforms, and driving the overall performance and success of the site. In this role, your passion for the customer journey will help you to define the best digital environment for users across all conversion and content flows, in order to attract, convert, and retain customers.

Responsibilities include:

• Serve as the Product Owner for the mobile and site experiences; set the vision, customer journey, product priorities and measurable result goals across mobile, desktop and app environments
• Own the online experience and metrics including SEO traffic, Average Order Value, Conversion Rate, Bounce Rate, Engagement & Page Flow
• Conduct concept and usability testing and gather feedback
• Create personas through user research and data
• Develop prototypes around customer needs
• Find creative ways to solve UX problems

Ideal candidates will have:

• Bachelor’s degree and 7-10 years’ relevant work experience in designing strong user experiences for web and mobile platforms
• Entrepreneurial mindset with ability to be hands on while also strategic and results driven
• Strong understanding of interaction design, UX and UI principles
• Focus on continually testing of new ideas and concepts, with rapid incorporation of winning strategies
• Ability to work collaboratively across all levels of the business
• Strong analytical and business acumen skills