Industry 1: Consumer Services
Industry 2: Medical Devices
Industry 3: Wholesale
Job ID: 39903057255
Category: Consumer Products
Location: Lake Forest, IL
Our client, a consumer durables company, is seeking EDI/Customer Service Manager to oversee order management, customer service, and cross-functional coordination with global teams. This role plays a critical part in supporting key customers and ensuring operational excellence across sales channels.
RESPONSIBILITIES INCLUDE:
- Manage and process incoming customer orders and EDI transactions
- Serve as primary contact for customer replenishment buyers
- Ensure timely shipments and order accuracy through coordination with inventory and logistics teams
- Interface with international teams in Asia to support U.S. customer needs
- Maintain customer data systems (e.g., Walmart ProSpec, Walgreens Arriba) and sales reporting systems (e.g., MAS200)
- Monitor and report on POS activity, sales trends, and forecasts
- Support Sales Management with new item forms, custom reporting, and customer commitments
- Collaborate with Accounting and Finance during monthly close
- Contribute to product launches, presentations, and marketing initiatives
IDEAL CANDIDATES WILL HAVE:
- Bachelor’s degree and 5+ years customer service or sales support experience
- Strong EDI knowledge and experience with major retailers
- Familiarity with retail, DME, and professional channels
- Excellent communication and leadership skills
BrainWorks specializes in placing top-tier talent that drives results in the Consumer Products Industry. Our dedicated Consumer Products Practice connects mid-to-senior level executives with companies ranging from Fortune 10 leaders to top regional and national firms.
We place exceptional candidates in key roles, including CEOs, CMOs, Vice Presidents, Directors, and Senior Managers across various job functions. Our recruiters bring deep expertise in the latest trends and challenges shaping the consumer products space, ensuring we deliver talent that makes an impact.
With BrainWorks, you’ll benefit from our proven process, delivering quality, speed, and results. Partner with us to find the leaders who will share your organization’s future. Learn more at brainworksinc.com.
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