Our client is a high-growth, private equity-backed, multi-site healthcare company with a rapidly expanding national footprint and an ambitious growth strategy. As the business enters its next phase of expansion, it is investing in best-in-class commercial capabilities to accelerate patient acquisition, enhance the patient experience, and support long-term value creation. This is a unique opportunity to join an organization at a pivotal stage of growth and help shape the infrastructure that will support its future.
The Head of Inside Sales will lead a high-performing, sales-driven contact center that serves as the primary commercial engine for patient acquisition across 25 clinics. Owning the end-to-end patient acquisition funnel, this leader will transform the existing operation into a data-driven commercial function responsible for optimizing lead management, appointment booking, conversion, show rates, treatment acceptance, and rebooking. Partnering closely with Performance Marketing and Operations, the successful candidate will leverage CRM platforms, AI-enabled contact center technologies, and automation to improve conversion, increase agent productivity, and establish a scalable operating model.
The ideal candidate will bring experience from a B2C, DTC, or consumer services environment.
This is a highly visible opportunity for an experienced builder who thrives in fast-paced, growth-oriented environments. Working closely with executive leadership, the successful candidate will modernize commercial operations, establish performance discipline, implement best-in-class processes, and leverage technology and AI to create a scalable foundation for the organization’s next phase of growth.
The Candidate
Experience and Professional Qualifications
- Own the end-to-end patient acquisition engine, maximizing patient acquisition, appointment utilization, and revenue generation across a growing multi-site network. Lead and scale a high-performing, sales-driven call center responsible for converting inbound demand into scheduled appointments while optimizing every stage of the funnel—from speed to contact through appointment booking, show rate, treatment conversion, and rebooking
- Establish and manage key performance metrics, including conversion, appointment volume, show rates, rep productivity, and clinic-level consistency. Standardize processes, reduce performance variability, and drive continuous improvement through data-driven decision making
- Build, coach, and develop a high-performing remote inside sales organization, fostering a culture of accountability through performance management, incentive design, commission structures, and sales contests
- Partner closely with Performance Marketing and clinic operations to optimize lead quality, patient qualification, scheduling capacity, and overall patient acquisition economics while ensuring clinics remain fully utilized
- Leverage CRM, AI-enabled contact center technologies, and automation to optimize lead management, improve agent productivity, increase conversion, and develop a scalable technology roadmap for the business
- Drive organizational scale by expanding call center infrastructure, supporting new clinic openings, integrating additional business lines, and building the operational foundation to support rapid national growth
Skills and Competencies
- Experience leading high-volume, consultative B2C sales organizations in industries such as healthcare services, aesthetics, insurance, telecommunications, consumer finance, home services, or other appointment-driven businesses
- Proven success leading sales-driven call center or inside sales organizations, with expertise in performance management, incentive design, coaching, and accountability through KPIs and metrics
- Deep understanding of lead management, conversion optimization, appointment-setting, and customer acquisition funnels, with the ability to translate data into operational improvements
- Experience building, scaling, and leading remote sales organizations, leveraging CRM platforms (e.g., Salesforce), AI-enabled contact center technologies, and automation to improve efficiency and performance
- Strong analytical and operational mindset, with the ability to build reporting infrastructure, establish performance standards, and drive measurable business outcomes
- Thrives in fast-paced, entrepreneurial environments and brings urgency, energy, and a hands-on, builder mentality with a bias toward execution
BrainWorks specializes in connecting industrial organizations with top-tier talent to drive operational excellence and business performance. Our Industrial Practice partners with organizations ranging from start-ups to Fortune 100 companies to deliver exceptional professionals who align with your business goals and industry demands.
With extensive knowledge of the challenges and opportunities in the industrial sector, our consultants leverage deep expertise and a vast candidate network to provide tailored solutions. Through our proven process BrainWorks delivers quality, speed, and results. Learn more at brainworksinc.com.
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Industry 1: Consumer Services
Industry 2: Financial Services
Industry 3: Health, Wellness and Fitness
Job ID: 62423231027
Category: Industrial
Location: Remote,