TITLE:

Helpdesk Technician

LOCATION:

San Francisco CA

JOB CATEGORY:

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Job ID: EB-1942548344
Category: Technology
Location: San Francisco, CA

We are seeking a Helpdesk Technician I to work Hybrid based out of our client’s San Francisco office.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Handle in-bound helpdesk calls from within our corporate headquarters as well as our remote offices, correspondent firms, end users and clients
  • Resolve customer issues by applying advanced techniques to identify problems, troubleshoot, and provide solutions related to application usability
  • Configure devices, drivers, and network printers
  • Install operating systems and business applications
  • Complete troubleshooting tickets to upkeep helpdesk documentation
  • Assist in the installation and configuration of desktop and laptop hardware and software
  • Participate in IT projects, other duties and special projects as assigned
  • Perform other tasks and duties as required and assigned

EXPERIENCE AND SKILLS

  • Bachelor’s Degree from an accredited University, preferably in Computer Science or other related fields
  • 1+ years helpdesk experience
  • Moderate PC skills
  • Proficient at installation, build, upgrade, troubleshooting
  • Knowledge of networking
  • Knowledge of Windows 7 / 8 / 10 (installation and advanced troubleshooting)
  • Strong verbal and written communication skills
  • Ability to communicate effectively and with all levels of corporate personnel and management
  • Resourceful and effective IT problem-solver
  • Responsive and dedicated to providing excellent customer service
  • Phone or call center experience a plus

BrainWorks is a premier executive search firm that delivers superior talent to drive business performance. Our consultants are experts in their practice areas, which include Information Technology; Consumer Products, CRM, Direct/Database Marketing and Customer Sciences/Advanced Analytics; Accounting and Finance; Private Equity and Portfolio Companies; Digital Marketing and eCommerce; and Consumer Insights and Market Research

Our Technology Practice has deep expertise understanding how technology executives drive business performance. We have placed mid to senior level talent including CIOs, CTOs, and leaders in Development, Infrastructure, Data Management and E-Commerce.

BrainWorks prides itself on quality, speed and GUARANTEED RESULTS, delivered through our unique QUASAR approach. When you partner with BrainWorks, your company will receive intelligence and industry expertise from consultants who are trustworthy, caring and passionate about your business needs. https://brainworksinc.com.

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