TITLE:

Sr. Mgr. Market Insights and Experience Analytics

LOCATION:

Remote CA

JOB CATEGORY:

Analytics, Data Science & Data Gov.

Industry 1: Health, Wellness and Fitness
Industry 2: Insurance
Industry 3: Hospital & Health Care

Job ID: EB-1033369349
Category: Analytics, Data Science & Data Gov.
Location: Remote, CA

Our progressive client is seeking a Senior Manager, Market Insights and Experience Analytics, that would be responsible for supporting analytics tied to internal and external surveys.

What you will be doing:

  • Survey Execution: Support sampling techniques, bias correction, and testing.
  • Data Mastery: Understand and assimilate internal and external data sources combined with analytical tools and approaches to drive analytics.
  • Hands On Generator of Insights to Action: Interpret structured and unstructured survey response data and integrate it with operational, demographic, behavioral and clinical data to produce robust insights. Generate hypotheses that can be proven or disproven, show causality or root cause of results /changes in trend, conduct multi- channel analysis to offer insights and improvement recommendations with quantifiable impact on Customer Experience, Cost of Healthcare, Medicare Stars, OPEX, Digital Adoption, etc.
  • Summarization and Visualization: Create consumable reporting and visualizations to communicate insights in a compelling and illuminating fashion.
  • Leadership: Influence strategy based on data driven insights.
  • Perpetual Learning and Teaching: Stay abreast of the latest trends in customer experience, statistical tools/methods and upskill staff on analytics.

What you bring to the table:

  • Expert in statistics, modeling techniques and unstructured data mining. ML, NLP, LLM a huge plus
  • Expert in SQL, working knowledge in Python
  • Bachelor’s degree in mathematics, economics, business analysis, statistics, engineering or any technical field
  • 6+ years working with NPS, CSAT and CAHPS and other CX metrics and research techniques.
  • Expert at integrating and analyzing large complex data sets to extract new insights.
  • Well versed in data storytelling and communicating with partners.
  • Healthcare experience a plus
  • Can help set and drive analytic direction.
  • Can toggle between managing and doing.

This is a direct hire role offering excellent compensation, bonus, and benefits.

**** Sponsorship is not currently available ****

BrainWorks, founded in 1991, is a leading executive search firm that prides itself on delivering superior talent to drive business performance. Our consultants are experts in their practice areas, which include CRM, Direct / Database Marketing and Customer Sciences / Advanced Analytics.

The Relationship Marketing and Decision Sciences Practice Group places top performing candidates, from mid-level managers to C-level executives, with companies spanning from entrepreneurial start-ups to Fortune 500’s. Some of the business areas in which these candidates specialize include the following: Statistical Modeling, Advanced Analytics, Web Analytics, Digital Analytics, Customer Analytics, and Campaign Management.

When you partner with BrainWorks you will receive industry expertise coupled with quality, speed and results guaranteeing a great hire. We look forward to having the opportunity to work with you https://brainworksinc.com.

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