Sr. Mgr. Market Insights and Experience Analytics


Remote CA

Industry 1: Health, Wellness and Fitness
Industry 2: Insurance
Industry 3: Hospital & Health Care

Job ID: EB-1033369349
Category: Analytics, Data Science & Data Gov.
Location: Remote, CA

Our progressive client is seeking a Senior Manager, Survey Analytics, that would be responsible for supporting analytics tied to internal and external surveys.

What you will be doing:

  • Influencing survey questionnaire design
  • Ensure vendor requirements are satisfied and sampling meets standards.
  • Use statistics and modeling to establish surveys/tests.
  • Analyzing structured and unstructured survey responses to uncover pain points, establish causality, and recommend actionable improvements.
  • Summarizing and communicating quantified insights.
  • Building forecasts, goals, outlooks, and dashboard reporting.
  • Performing text mining/topic modeling to mine insights from verbatims.
  • Quantifying the impact of scores on growth, voluntary attrition, cost of health care.
  • Staying current on key trends, research, recommend best survey practices, KPIs and benchmarks and incorporate into ongoing experimentation and adoption.
  • Providing technical and soft skills coaching.

What you bring to the table:

  • Requires at least 7 years of prior relevant experience, including 2 years of management experience.
  • Experience with SQL, Statistical testing, and modeling..
  • 6 years working with NPS, CSAT, CAHPS, and other CX metrics and research techniques.
  • Expert level experience in statistics, regression techniques, and text mining. ML and NLP experience is a plus.

This is a direct hire role offering excellent compensation, bonus, and benefits.

**** Sponsorship is not currently available ****

BrainWorks, founded in 1991, is a leading executive search firm that prides itself on delivering superior talent to drive business performance. Our consultants are experts in their practice areas, which include CRM, Direct / Database Marketing and Customer Sciences / Advanced Analytics.

The Relationship Marketing and Decision Sciences Practice Group places top performing candidates, from mid-level managers to C-level executives, with companies spanning from entrepreneurial start-ups to Fortune 500’s. Some of the business areas in which these candidates specialize include the following: Statistical Modeling, Advanced Analytics, Web Analytics, Digital Analytics, Customer Analytics, and Campaign Management.

When you partner with BrainWorks you will receive industry expertise coupled with quality, speed and results guaranteeing a great hire. We look forward to having the opportunity to work with you https://brainworksinc.com.