Vendor Management Analyst


Baltimore MD


Industry 1: Information Technology and Services
Industry 2: Consumer Services
Industry 3:

Job ID: EB-1522047759
Category: Industrial
Location: Baltimore, MD

BrainWorks has partnered with a highly respected leader in the corporate services industry to place several high visibility Vendor Management Analysts focused on a variety of technology and corporate services suppliers. These newly created roles due to growth will be based in the Baltimore area with hybrid (4 onsite/1 remote) work available. They will be a part of driving the vendor/partner management process, analyzing vendor performance, and reporting to enable effective decision making, while driving business value. If you love to work with a collaborative team that supports growth opportunities and offers the ability to put your stamp on building out a new role, you will want to hear more about these exciting opportunities!


  • Define, influence and measure delivery of committed services of assigned vendors.
  • Monitor vendor performance against contract terms and conditions to ensure adherence to SLAs and Key Performance Indicators, operational targets, and financial agreements. Triage SLA compliance issues, submit and track credits due.
  • Act as central point of contact for vendors and create successful relationships with vendor contacts at all levels of the organization.
  • Stay abreast of current vendor management trends to drive optimization and process improvements.
  • Maintain close relationships between strategic vendors and internal resources which include facilitating Strategic Business reviews, ensuring vendor and business stakeholders needs are met, driving productivity and savings improvements.
  • Create and publish vendor performance dashboards for leadership consumption.
  • Create and manage surveys, analyze survey data, identify trends, and develop presentations.
  • Identify and drive best practices, standardization, reporting, communication, automation and process improvement to deliver increased operational excellence in all business partner management processes.
  • Collaborate and maintain strong relationships with Enterprise Architecture, business leads, and Procurement to ensure consistent utilization of vendor management policies and procedures and to identify potential contract related risks and mitigate non-compliance.
  • Collaborate with and support Finance with activities that include invoice validation, billing dispute resolution, cost analysis, and benchmarking.
  • Provide administration of the MS team site, including artifacts such as action items, presentations, scorecards, playbooks, templates, best practice documents, processes, policies, and procedures.
  • Support vendor interaction framework to prevent vendors from driving the frequency and participant mix during interactions.
  • Develop and formalize relationships with strategic and emerging vendors.


  • Will consider 3+ years of any type of Business Analyst experience with a strong understanding of Information Technology suppliers and capabilities.
  • Working knowledge of software lifecycle and ability to apply, and guide principles and concepts desired but not required.
  • Bachelor’s degree (in Business or related field, or in lieu of degree, 4 yrs. of experience working in an Information Technology environment).
  • Ability to interact and influence across all levels of the organization.
  • Strong Microsoft Office skills (Excel, Word, PowerPoint).

BrainWorks is a premier executive search firm that delivers superior talent to drive business performance. Our consultants are experts in their practice areas, which include Consumer Products Careers; CRM, Direct/Database Marketing and Customer Sciences/Advanced Analytics; Accounting and Finance; Information Technology; Private Equity & Corporate Finance; Digital Marketing and eCommerce; and Consumer Insights and Market Research.

BrainWorks prides itself on quality, speed and GUARANTEED RESULTS, delivered through our unique QUASAR approach. When you partner with BrainWorks, your company will receive intelligence and industry expertise from consultants who are trustworthy, caring and passionate about your business needs. https://brainworksinc.com